Welcome to Zension Saudi Information Technology Company's Smart Devices Subscription Service. These Terms and Conditions ("Terms") govern your use of our subscription services for smart devices in the Kingdom of Saudi Arabia.

By subscribing to our service, creating an account, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

Zension is committed to providing transparent, fair, and compliant services in accordance with Saudi Arabian laws.

Important Notice: Please read these Terms carefully before subscribing. You have the right to seek independent legal advice before entering into this agreement. By proceeding with the subscription, you confirm your understanding and acceptance of all terms outlined herein.

1. Definitions

For the purposes of these Terms:

• "Zension," "we," "us," or "our" refers to Zension Saudi Information Technology Company
• "Customer," "you," or "your" refers to the individual subscribing to the service
• "Device" refers to the mobile phone or electronic device provided under the subscription
• "Subscription" refers to the monthly service agreement
• "Service" refers to the device subscription, technical support, and maintenance services
• "Contract Period" refers to the initial 12-month subscription term
• "Platform" refers to Zension's website, mobile application, or other digital interfaces

2. Service Description

2.1 Scope of Service

Zension provides customers with mobile devices under a monthly subscription model, which includes:

• Access to a mobile device for the duration of the subscription
• Technical support services
• Maintenance and repair services as specified in these Terms
• AppleCare+ coverage (mandatory, To be paid with first payment)

2.2 Device Ownership

The Device remains the property of Zension at all times. You receive only the right to use the Device during the active subscription period. You do not acquire any ownership rights or equity in the Device through subscription payments.

3. Eligibility Requirements

3.1 Mandatory Criteria

To subscribe to Zension services, you must meet ALL of the following requirements:

• Be at least 21 years of age
• Be a citizen or legal resident of the Kingdom of Saudi Arabia
• Possess a valid Saudi national ID (for citizens) or Iqama (for residents)
• Have an active Nafath account
• Provide a valid, active email address
• Provide a Saudi phone number registered in your name
• Hold a valid credit card issued by a bank operating in Saudi Arabia

3.2 Creditworthiness Assessment

Your application is subject to Zension's credit assessment, which may include:

• Credit history verification
• Transaction history review
• Account behavior analysis
• Other risk assessment factors at Zension's discretion

3.3 Approval Process

• Applications are reviewed on a case-by-case basis
• Zension reserves the right to approve or reject applications
• Rejection reasons may not be disclosed due to credit policy confidentiality
• You will be notified of application status immediately.

4. Subscription Period and Duration

4.1 Contract Period

The subscription commences on the date of contract signing and continues for a period of twelve (12) months unless terminated earlier in accordance with Section 9.

4.2 Effective Date

The subscription becomes effective upon:

• Approval of your application
• Successful first payment processing
• Device delivery confirmation (if applicable)

5. Pricing and Payment Terms

5.1 Subscription Fees

• Monthly subscription fees are charged in Saudi Riyals (SAR)
• Fees vary based on the Device model selected
• The specific monthly fee for your chosen Device will be clearly displayed before checkout
• All prices include applicable VAT unless otherwise stated

5.2 Payment Structure

First Payment includes:

• First month's subscription fee
• AppleCare+ subscription fee (mandatory, one-time annual payment)
• Any applicable setup or activation fees

Subsequent Payments:

• Monthly subscription fee only
• Due on the same date each month

5.3 Payment Methods

• All payments must be made via credit card
• Accepted cards: Visa, Mastercard, or other cards issued by Saudi banks
• You authorize Zension to charge your credit card automatically each billing cycle

5.4 Payment Authorization

By clicking "Pay Now" or submitting payment, you:

• Confirm you have read and accepted these Terms in full
• Authorize Zension to charge the Total Amount Due to your credit card
• Authorize pre-authorization holds on your credit card for future payments
• Agree to maintain sufficient credit/funds for all subscription payments

5.5 Card Management Responsibilities

You are responsible for ensuring:

• Your credit card remains valid throughout the subscription period
• Sufficient available balance or credit limit exists for each payment
• Card details are updated immediately if card is replaced or cancelled
• New card information is provided at least 3 business days before next payment due date

5.6 Card Replacement

If your payment card changes:

• Log into your Zaam account on our Platform
• Update payment method at least 3 business days before next due date
• Zension may refuse removal or replacement of payment methods at its discretion

6. AppleCare+ Coverage

6.1 Mandatory Coverage

AppleCare+ subscription is mandatory and must be paid with the first payment. This provides coverage for:

• Hardware defects
• Battery replacement (when battery health falls below 80%)
• Technical support

6.2 Accidental Damage Coverage

Accidental damage is covered under AppleCare+ subject to service fees:

6.3 Coverage Limitations

• Limited to two (2) incidents per 12-month period
• Service fees apply per incident
• Does not cover loss, theft, or intentional damage
• See Section 8 for full exclusions

7. Device Delivery and Acceptance

7.1 Delivery Process

• Delivery method (direct pickup.)
• Delivery timeframe after payment
• Delivery costs (if any)

7.2 Device Inspection

Upon receipt of the Device, you must:

• Inspect the Device immediately for any defects or damage
• Test basic functionality
• Report any issues within 24 hours of receipt
• Document the Device's condition (photos recommended)

7.3 Acceptance

By not reporting issues within 24 hours, you acknowledge the Device was received in good working condition.

8. Maintenance, Repair, and Support

8.1 Technical Support

For technical support or to report Device issues:

• Phone: 800 1000 286
• Email: supportksa@zaam.life

8.2 Repair Process

1. Contact support to open a service ticket
2. Receive instructions for Device diagnosis
3. Device assessment by Zension or authorized service center
4. Repair authorization and timeline confirmation
5. Device repair or replacement

8.3 Covered Repairs

Zension will repair or replace the Device at no additional cost for:

• Manufacturing defects
• Hardware malfunctions not caused by user damage
• Software issues (excluding user-caused data loss)
• Battery issues covered under AppleCare+

8.4 Repairs Requiring Fees

The following require service fees as per Section 6.2:

• Cracked or damaged screen
• Damaged back cover or housing
• Liquid damage
• Drop damage or impact damage
• Any accidental physical damage

8.5 Repair Timeframe

• Target repair timeframe: [e.g., 14 working days]
• Customer notification of delays

8.6 Exclusions - Not Covered

Zension is NOT responsible for repairs or issues resulting from:

• Intentional damage, abuse, or misuse
• Unauthorized repairs or modifications
• Use of unauthorized accessories or software
• Loss or theft of Device
• Cosmetic damage that doesn't affect functionality
• Software issues caused by jailbreaking or unauthorized modifications
• Damage from extreme environmental conditions
• Normal wear and tear beyond acceptable limits

9. Early Upgrade, Late Upgrade and Early Cancellation fees

9.1 Early Upgrade

If the Customer requests to upgrade the device before completing the full 12-month subscription term, an Early Upgrade Fee shall apply depending on the subscription activation period:

(a) Subscriptions Activated Between September and February (inclusive):

• If the Early Upgrade request is made before completing the first six (6) monthly payments, the Customer shall be liable to pay two (2) additional monthly payments.
• If the Early Upgrade request is made after completing the first six (6) monthly payments, the Customer shall be liable to pay one (1) additional monthly payment, or a lesser amount if such payment would exceed the total contract value.

(b) Subscriptions Activated Between March and August (inclusive):

• If the Early Upgrade request is made before completing the first six (6) monthly payments, the Customer shall be liable to pay four (4) additional monthly payments.
• If the Early Upgrade request is made after completing the first six (6) monthly payments, the Customer shall be liable to pay three (3) additional monthly payments, or a lesser amount if such payment would exceed the total contract value.

9.2 Late Upgrade (Exceeding 12 Months)

Upon the expiration of the initial twelve (12) month subscription term, the Customer shall have the following options:

1. Free Upgrade: The Customer may upgrade to a new device at no additional fees by entering into a new twelve (12) month subscription agreement.
2. Monthly Continuation: The Customer may continue the existing subscription by paying the same monthly fee for up to six (6) additional months, not to exceed a total of eighteen (18) monthly payments.
3. Non-Return Device (NRD): In the event that the device is not returned or is lost, the Customer shall be liable to pay a penalty equivalent to six (6) monthly payments, together with the full remaining value of the subscription contract, instead of continuing the monthly subscription payments

9.3 Early Cancellation Penalty

If the Customer cancels the Subscription prior to the completion of the Minimum Commitment Period, an Early Cancellation Penalty shall apply as follows: The Customer shall be liable to pay the remaining monthly payments up to a total of six (6) months, plus three (3) additional monthly payments, or a lesser amount if such payments would exceed the total value of the Subscription Contract.

9.4 Extended Payment Benefits

• Upon making a total of sixteen (16) to eighteen (18) monthly payments (inclusive), the Customer becomes eligible for a discount on the next subscription term. The number of discounted months shall depend on the total number of additional months paid.
• After a period of nineteen (19) months, the Customer becomes eligible to trade in the existing device and receive a discount determined by the trade-in value of the device at that time.

9.5 Return, Exchange, and Refund Policy

9.6 Return

• Original invoice is required to benefit from Return services.
• Returns are allowed within seven (7) days from the date of receiving the order.
• The item must be in its original sealed packaging; otherwise, return within the allowed period is not applicable, and subscription cancellation penalty fees will apply.(see section 9.3)
• The Customer must visit the nearest Jarir Bookstore to process a return.

9.7 Exchange

• Original invoice is required to benefit from Exchange services.
• Exchanges are allowed within seven (7) days from the date of receiving the order.
• The item must be in its original sealed packaging; otherwise, exchange within the allowed period is not applicable, and subscription cancellation penalty fees will apply.(see section 9.3)
• In the case of an exchange, the old subscription will be returned and refunded, and the Customer must subscribe to the new device with a new subscription fee.

9.8 Refund

• Amounts paid will be refunded using the same method as the original purchase.
• Refunds depend solely on the corresponding bank's Return & Exchange policies.
• Shipping fees, customs duties, service charges, taxes, and any other fees related to shipping are non-refundable.

9.9 Cancellation Process

To request termination:

1. Contact support at 800 1000 286 or supportksa@zaam.life
2. Provide account details and reason for cancellation
3. Receive cancellation confirmation and total amount due
4. Pay all outstanding amounts and fees
5. Return Device in good condition
6. Receive return confirmation and final account settlement

9.10 Device Return Requirements

Upon termination, you must:

• Return the Device
• Ensure Device is in good working condition (see Section 10)
• Remove all personal data and disable security features
• Use provided return shipping method or return to specified location

9.11 Damaged Device Return

If the returned Device is damaged beyond acceptable wear and tear:

• Assessment fee may apply
• Repair costs may be charged based on damage extent

10. Device Condition Standards

10.1 Acceptable Condition

"Good condition" means the Device:

• Powers on and functions properly
• Has no cracks on screen or body
• Has no liquid damage indicators triggered
• All buttons and ports function correctly
• Camera, speakers, and microphone work properly
• No unauthorized modifications or repairs

10.2 Acceptable Wear and Tear

Normal wear includes:

• Minor surface scratches not affecting screen visibility
• Slight discoloration of protective coating
• Normal battery degradation within acceptable range

10.3 Unacceptable Damage

• Cracked or shattered screen or back glass
• Deep scratches, dents, or gouges
• Liquid damage or corrosion
• Missing or non-functional components
• Unauthorized repairs or part replacements
• Software modifications (jailbreaking, rooting)

10.4 Return Inspection

Upon Device return:

• Zension will do the device inspection
• You will receive inspection report
• Any damage disputes must be raised [if any]
• Photographic evidence will be provided for damage claims

11. End of Subscription Options

11.1 Options at Contract End

After completing the initial 12-month period, you may choose:

Option A: Upgrade to New Device

• Select a new Device model
• Start a new 12-month subscription
• Return current Device in good condition

Option B: Continue with Same Device

• Keep using the current Device
• Monthly subscription fee remains unchanged
• Can cancel anytime and return the device

Option C: End Subscription

• Return Device in good condition
• No additional fees if Device meets condition standards
• Final account settlement

11.2 Notification Requirements

You must notify Zension of your choice at least [30] days before contract end date. Failure to notify may result in automatic continuation under Option B.

12. Customer Responsibilities

12.1 General Care Obligations

You agree to:

• Use the Device in accordance with manufacturer guidelines
• Protect the Device from damage, loss, or theft
• Keep the Device in good working condition
• Report any defects or issues promptly
• Not modify, alter, or repair the Device without authorization
• Not use the Device for illegal activities

12.2 Data Management

You are responsible for:

• Backing up your personal data regularly
• Removing all personal data before Device return
• Disabling iCloud/Find My iPhone
• Removing all passwords, PINs, and security locks
• Deactivating any user accounts linked to the Device

12.3 Security Features

Before returning the Device, you MUST:

• Disable Find My iPhone/iCloud Activation Lock
• Remove all passwords and biometric authentication
• Log out of all accounts (Apple ID, Google, social media, etc.)
• Perform factory reset (after backing up data)
• Remove SIM card and memory card (if applicable)

Important: Failure to disable security features may result in delays or additional fees.

12.4 Prohibited Uses

You may NOT:

• Resell, sublease, or lend the Device to others
• Use the Device for commercial purposes without written consent
• Use the Device in violation of Saudi Arabian laws
• Transfer the subscription to another person

13. Payment Default and Consequences

13.1 Definition of Default

You will be considered in default if:

• Payment is not received by the due date
• Your credit card is declined or invalid
• Insufficient funds or credit limit for payment
• You commit fraud or material misrepresentation
• You become legally incompetent
• You fail to comply with material terms of this agreement

13.2 Cure Period

Upon default, Zension will:

• Notify you via email and SMS
• Provide a cure period of [3] days to remedy the default
• Specify the exact amount due and payment method

13.3 Consequences of Continued Default

If default is not cured within the cure period, Zension may:

• Suspend Service access immediately
• Demand immediate payment of all outstanding subscription fees
• Charge your credit card for the full remaining balance
• Initiate legal proceedings to recover amounts due
• Require immediate Device return

13.4 Collection of Outstanding Amounts

You authorize Zension to:

• Charge the full remaining subscription balance to your credit card
• Engage collection agencies to recover amounts due
• Add reasonable collection costs to amounts owed
• Pursue legal remedies available under Saudi Arabian law

14. Data Protection and Privacy

14.1 Data Collection

To provide the Service, Zension collects and processes:

• Personal identification information (name, ID number, date of birth)
• Contact information (email, phone number, address)
• Financial information (credit card details, payment history)
• Device usage data (for support and service improvement)
• Communication records with customer support

14.2 Data Processing Purpose

Your data is processed to:

• Verify eligibility and creditworthiness
• Process payments and maintain account records
• Provide technical support and repair services
• Communicate service updates and important notices
• Comply with legal and regulatory requirements
• Improve service quality and customer experience

14.3 Data Security

Zension implements industry-standard security measures including:

• Encrypted data transmission and storage
• Access controls and authentication protocols
• Regular security audits and updates
• Employee confidentiality agreements
• Compliance with Saudi PDPL requirements

14.4 Data Sharing

Zension may share your data with:

• Payment processors for transaction processing
• Credit agencies for creditworthiness assessment
• Authorized service centers for repairs
• Legal authorities when required by law
• Third-party service providers under strict confidentiality agreements

We will NOT sell your personal data to third parties for marketing purposes.

14.5 Your Data Rights

Under Saudi PDPL, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of data (subject to legal retention requirements)
• Withdraw consent for non-essential data processing
• Lodge complaints with competent authorities

14.6 Data Retention

• Account data: Retained for subscription duration + [5] years
• Financial records: Retained per Saudi tax law requirements
• Communication records: Retained for [5] years

14.7 Device Data Wiping

Upon Device return:

• Zension will perform secure data erasure using industry-standard methods
• Multiple-pass data wiping ensuring data is irrecoverable
• Compliance with Saudi data protection regulations
• Data wiping confirmation
• Certificate of data destruction available upon request

Your Responsibility: You should back up and remove your data before returning the Device. Zension is not responsible for any data loss.

14.8 Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

• You will be notified within 72 hours of discovery
• Details of compromised data will be provided
• Recommended protective measures will be communicated
• Relevant authorities will be notified as required by law

For complete privacy details, refer to our Privacy Policy at Zaam website.

15. Limitation of Liability

15.1 Service Availability

Zension strives to provide uninterrupted Service but does not guarantee:

• Continuous availability of technical support
• Specific repair timeframes (estimates only)
• Compatibility with all carriers or software
• Future availability of specific Device models

15.2 Liability Cap

To the maximum extent permitted by Saudi law, Zension's total liability for any claims arising from this agreement shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

15.3 Excluded Damages

Zension is not liable for:

• Loss of data or business interruption
• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Damages arising from your breach of these Terms
• Third-party claims related to your use of the Device

15.4 Device Malfunction

If the Device malfunctions:

• Your sole remedy is repair or replacement per Section 8
• Zension is not liable for any consequential losses
• No compensation for periods without Device access during repair

15.5 Legal Rights Preserved

Nothing in these Terms limits your statutory rights under Saudi Consumer Protection Law that cannot be lawfully excluded.

16. Force Majeure

16.1 Covered Events

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, or civil unrest
• Government actions or regulatory changes
• Strikes or labor disputes
• Pandemics or public health emergencies
• Telecommunications or internet failures
• Supplier failures affecting Device availability

16.2 Notification and Resolution

• Affected party must notify
• Parties will work together to find alternative solutions
• Obligations are suspended during force majeure period

17. Amendments to Terms

17.1 Right to Modify

Zension reserves the right to modify these Terms at any time to:

• Comply with changes in Saudi law or regulations
• Reflect changes in Service offerings
• Improve customer protection and transparency
• Address operational or security concerns

17.2 Notification of Changes

• Material changes will be notified at least 30 days in advance
• Notification via email to your registered email address
• Notice posted on Zension Platform
• Continued use after notice period constitutes acceptance

17.3 Right to Reject Changes

If you do not agree to material changes:

• You may terminate the subscription
• Termination must be requested within 30 days of change notification
• Standard termination terms apply (see Section 9)
• No early termination penalty if terminated due to material adverse change

18. Dispute Resolution

18.1 Amicable Resolution

In the event of any dispute:

1. Contact Zaam customer support first
2. Escalate to complaints department if unresolved
3. Parties will attempt good-faith negotiation

18.2 Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Zension regarding the Service and supersede all prior agreements or understandings.

19.2 Severability

If any provision of these Terms is found invalid or unenforceable:

• That provision shall be modified to minimum extent necessary to make it valid
• All other provisions remain in full force and effect

19.3 Waiver

Failure by Zension to enforce any provision does not constitute a waiver of that provision or any other provision.

19.4 Assignment

• You may not assign or transfer your rights or obligations without Zension's written consent
• Zension may assign these Terms to any successor or affiliate

19.5 Language

• These Terms are prepared in both Arabic and English
• In case of conflict, the Arabic version shall prevail
• [Specify which is the official version]

19.6 Electronic Communications

By using the Service, you consent to:

• Receive communications electronically
• Electronic delivery of notices, agreements, and disclosures
• Electronic signatures having same legal effect as handwritten signatures

19.7 Survival

Sections relating to payment obligations, liability, indemnification, and dispute resolution survive termination of these Terms.

20. Company Information

Company Name: Zension Saudi Information Technology Company

Commercial Registration: [Insert CR Number]

VAT Registration: [Insert VAT Number]

Registered Address: [Insert Complete Address]

Customer Support:

• Phone: 800 1000 286
• Email: supportksa@zaam.life

21. Acknowledgment and Acceptance

By subscribing to Zension's service, you acknowledge that you have:

• Read and understood these Terms in full
• Had the opportunity to seek independent legal advice
• Understood the financial commitments and obligations
• Agreed to all terms, conditions, and policies referenced herein
• Confirmed that all information provided is accurate and complete

Electronic Acceptance: Clicking "I Agree," "Accept," or "Subscribe," or making payment constitutes your electronic signature and binding acceptance of these Terms.